Customer Experience Drives Successful Onboarding
Customer onboarding is a critical part of the customer journey. When it is right, your customers will be more engaged and satisfied with your product or service, which takes them on a journey - from first interactions, to trial purchases, to repeat purchases. Onboarding can be broken down into four phases: discovery, activation, loyalty and re-engagement. IDMERIT's Customer onboarding software provides an excellent customer experience from day one, allowing you to boost customer retention, decrease churn, and expand your user base.